سياسة الإرجاع والاسترداد

techtup ("we", "us", "our") provides digital services — including web design, web development, branding, and hosting/maintenance — rather than physical goods. Because of this, a traditional "return" does not apply to our work; instead, this policy explains how cancellations and refunds are handled.

Before work begins

If you cancel a project after paying a deposit or invoice but before any work has started, you are entitled to a full refund, less any non-refundable payment processing fees charged by our payment gateway.

After work has started

If you cancel after work has begun, you will be refunded for any portion of the agreed scope that has not yet been delivered, based on the work completed at the time of cancellation. Work already delivered and approved is non-refundable.

After delivery

Once a project has been delivered and signed off by the client, or once a service period (such as monthly hosting or maintenance) has been used, it is non-refundable.

How to request a refund

Email [email protected] with your invoice number and the reason for your request. We aim to respond within 3 business days and, where a refund is approved, to process it within 7–14 business days to your original payment method.

Contact

techtup, Colombo, Sri Lanka
Email: [email protected]
Phone: +94 70 325 7067